Returns are accepted within a 30 day window from the date the tracking shows the delivery arrived at your location. Returns must be repackaged in the same box, in the same condition, and with all original contents and packing included in the box. Return shipping is the responsibility of the buyer, and returns incur a 20% restocking fee. Issues with parts, including shipping damages or DOA, can be resolved with replacement parts. Simply open a parts claim with us by sending an email to firstname.lastname@example.org, and we will get back to you soon.
Refunds will be processed typically within two weeks of receiving your return. Please allow us enough time to receive and review the returned products before issuing the refund. You can check on the status of your refund at any time by sending us an email at email@example.com.
Shipping is free on all items in our store and all shipments include a tracking number which is sent to your email address. Handling time can vary depending on the time of year, but most shipments go out within a single business day, and take 2-5 business days to arrive. Most shipments will arrive at their destination within a week of purchase. Unfortunately at this time we are not able to ship to Alaska or Hawaii, or any locations outside of the contiguous 48 states.
Some products and links on our site will take you to Amazon to complete your purchase. Shopping through our links will earn us an affiliate commission on those sales. Please be aware that the seller you purchase from on Amazon may have a different shipping or returns policy than us, and you should read into their store policies before making a purchase. Any issues with those purchases must be handled with the seller of the product.
• Wear and tear, which is to be expected over the course of ownership.
• Modifications or attachments to the product that are not approved by eSportsChairs.
• Products that were not installed, used, or maintained in accordance with product instructions and warnings.
• Damage inflicted against the product.
• Office Accessories have a one-year warranty.
* Please note eSportsChairs does not warrant the color-fastness or matching of colors, grains, or textures of covering materials.